Privacy Policy

Welcome to Mobbi AI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video and image creation platform at mobbi.ai (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, name, and authentication credentials.
• Payment Information: When you subscribe or purchase credits, payment is processed by Stripe. We do not store your full credit card details.
• Content: Text prompts, uploaded images, videos, and other content you provide to generate AI content.
• Communications: Information you provide when contacting support or submitting feedback.

2.2 Information Collected Automatically

• Usage Data: Information about how you use the Service, including features accessed, generation history, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze usage.

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Generate AI content based on your prompts and inputs
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Improve our AI models and service quality (using anonymized or aggregated data)

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing via Stripe, cloud hosting, AI model providers).
• Legal Requirements: If required by law or in response to valid legal requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• With Your Consent: We may share information for other purposes with your explicit consent.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Generated content (videos, images) is stored in your account until you delete it or close your account. You can delete individual projects at any time through the Service.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of certain data processing activities, including marketing communications.

To exercise these rights, please contact us at support@mobbi.ai.

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These technologies help us:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve and optimize our Service

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

Our Service integrates with third-party services that have their own privacy policies:

• Stripe: For payment processing. See Stripe's Privacy Policy.
• Firebase/Google: For authentication and data storage. See Firebase Privacy Policy.
• AI Model Providers: We use various AI services to generate content. Your prompts may be processed by these providers.

Our Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@mobbi.ai.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@mobbi.ai
• Website: mobbi.ai